All tickets are created on Assembla, and they can be viewed in the Tickets Cardwall. Tickets can be added by developers as they see fit, also they can be submitted based on feedback from customers.
Creating a Ticket
In the Assembla Cardwall view select "+ New Ticket" then enter in the various fields. Make sure to set the Priority, Milestone, and Detected Version correctly. Fill in as much details about the problem (if it's a problem), and exactly how to reproduce the bug (if it's a bug) to make it easier to reproduce and ultimately for the developer to fix the problem.
New - Nobody is working on this.
Priority Level Mapping
Blocker -> High (1)